World Trade Centre
Suite 400
999 Canada Place
Vancouver, BC
V6C 3C1
604-681-2111
http://www.boardoftrade.com

Robert J. Noon
Assistant Managing Director
and Director, Programs

September 21, 2000

Dear Ingvar,

Thank you for coming to The Vancouver Board Of Trade this morning and sharing your ideas on using influence and persuasion in web site design.

From the immediate feedback received at the seminar, it's obvious your message really hit their mark. You presented in a clear, no-nonsense style that really connected with the audience who, in turn connected with you through their questions. After the session I noticed many of the guests stayed to chat with you and seek answers to questions about their own web sites, always a good sign that a speaker was well received.

I also appreciated the comments you made about The Vancouver Board of Trade's web site. As I told you, this is the third iteration in as many years and despite feeling that we were finally on the right track, your open critique and helpful ideas showed we still have a way to go. We will be revamping some of the pages with your comments in mind.

Thanks again, Ingvar. I hope you will speak at the Board Of Trade again in the future.

Sincerely,

Robert J. Noon
Assistant Managing Director